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providing primary health care services to Duffryn, Marshfield, Maesglas, Gaer and other local areas of Newport and Cardiff



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If you wish to make a complaint please advise a member of the reception team who will assist you. We would urge our patients to do this to allow us the opportunity resolve any issues as soon as possible in-house.


However, if after talking to the practice manager you are still not satisfied, the manager will advise you of the complaints procedure. We do our best to address and learn from any concerns raised and will deal with your concern in line with the NHS Wales 'Putting Things Right' guidance. For further details on this please click here


If you have any suggestions or feedback regarding our services please feel free to let the practice manager know. Alternatively you can write to us or use the patient suggestion box.


We take any comments, feedback and complaints very seriously and will do our best to resolve any issues that may arise.